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Sub-processors and DPA summary

Which parties process data depends on which optional capabilities are enabled. Workspace content is not sent to Polar or Resend for product processing.

Last updated: July 2026

1. Managed service providers

Skrum uses two service providers for commercial communication.

  • Polar processes customer, product, order, subscription, and payment-event data.
  • Resend processes recipient addresses and bounded transactional or notification email content.
  • Neither provider needs chat, task, meeting, or code content for its core role.

2. Configurable service providers

Bring-your-own-key choices determine which AI provider processes requests.

  • A selected AI provider receives bounded context only when an authorised AI operation runs.
  • LiveKit carries meeting media, and an S3-compatible object store holds files and recordings.
  • Skrum manages provider accounts, regions, terms, retention, and network placement.

3. Data-processing terms

Skrum records DPA acceptance for eligible workspaces without claiming a certification that has not been earned.

  • The workspace compliance surface exposes the current DPA version and receipt.
  • Provider-specific terms still apply to services the operator selects.
  • Contact sales to request the current DPA and deployment-specific sub-processor details.
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See managed plans, explicit caps, and credit packs on the pricing page.