Troubleshooting

Skrum is the all-in-one AI project control plane — team chat, tasks and sprints, native video meetings, and inbound code activity in one workspace, with every AI action waiting for a human yes.

Most issues fall into one of five buckets. Work through the checks in order.

1. Signed out silently. Sessions expire after a period of inactivity or if you sign in from another device. Sign back in.
2. Plan cap reached. The billing page shows every cap. Metered actions (AI, transcription, recording) refill monthly; standing caps (projects, storage, seats) require a plan change or credit pack.
3. Webhook signature mismatch. In Code activity, the endpoint shows recent deliveries with the failure reason. Wrong secret is the most common cause — recreate the endpoint to rotate.
4. Meeting join blocked. Consent is required before every recorded meeting starts. Everyone in the room must acknowledge the recording banner. See Meetings.
5. AI key invalid. In Settings → AI, the provider status turns red if validate-on-save fails. Rotate the key.

Still stuck? Contact support from the app menu — the message carries your workspace id so we can look up your account.

See also: Skrum documentation